In our service project, logged-in customers (portal users) report the “My Activities” widget is empty or says “You need to log in,” even though they are logged in and can raise new requests.
Environment:
– JSM: Cloud (Latest).
– Project Type: IT Service Management.
– Widget: “My Activities” added to portal homepage.
Troubleshooting done:
1. Confirmed the widget is enabled in Portal Settings > Look and feel.
2. Checked Project Settings > Customer permissions – users have “View their own requests” and “Add comments.”
3. Tested with a new customer user – same issue.
4. Inspected browser console – no JavaScript errors.
Is the “My Activities” widget dependent on a specific permission beyond the basic customer role? Could it be related to how user accounts are mapped (e.g., if email domains differ between Jira account and request)?
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